We now have a dedicated irc channel for the GlassFish webtier where you can chat with the engineering team members. It is on irc.freenode.net. For help on how to use irc, the clients for the various OS click here. There is also a FAQ for freenode that you should refer to for any questions regarding usage of freenode. It is located here. Update: Someone pointed out that I forgot to put the channel name - it is glassfish-webtier.